The Ultimate Guide to Imaging Service Contracts: Part 1

Published on December 11, 2015


make a deal

For more tips, see “The Ultimate Guide to Imaging Service Contracts: Part 2.”

How to negotiate the best deal and save your facility money

Most of us regard service contracts as a necessary evil. If we had a choice, and the in-house technical resources, I’m sure most clinical engineering programs would rather redirect those funds spent on contracts to other endeavors. Unfortunately, service contracts are here to stay in one form or another, at least for the time being.

Service contracts come in all shapes, sizes, and prices. Lately, it seems as though the larger service providers are becoming more receptive to à la carte offerings that better fit hospital needs. This flexibility, however, can directly hinge upon your department’s ability to leverage providers and internal resources. Make no mistake: A service provider that wants to “partner” with you still has one main objective, to turn a profit at your expense. Healthcare budgets being what they are, service providers are learning to adapt as a matter of survival.

That being said, there remains a lot of leeway for cost savings—that is, provided you do your research and approach service contracts with a critical eye. To avoid being taken advantage of, you have to know your way around a contract and understand the particular needs of your facility. In the first half of this series, we’ll review what you should consider before shopping around and some of the main coverage types. The second installment will go into more depth about specific coverage areas and outline strategies for the negotiation process.


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